Exchange & Returns Policy

All auction sales are final for change of mind. This does not affect your rights under the Australian Consumer Law if an item is faulty, not as described, or not fit for purpose. Contact us at help@72hourgolf.com.

For an exchange or return to be considered, all of the following conditions must be met:

• 72 Hour Golf must be contacted within 14 days of the date you received your item.
• The original auction invoice or order confirmation must be provided.
• The item must be in the same condition as described in the auction listing —
  unworn, unused, unassembled, and in its original packaging where applicable.
• A Return Authorisation Form (issued by 72 Hour Golf) must accompany all
  returned items.
• 72 Hour Golf will arrange return shipping for approved returns due to items
  being significantly not as described. In all other approved cases, the buyer
  is responsible for arranging and covering the cost of return shipping.
• No credit note will be issued for items that have been worn, used, assembled,
  damaged after delivery, altered in any way, or dropped or broken.

Refunds

A refund will only be provided under the following circumstances:

• The item is significantly not as described in the auction listing —
  including material defects, faults with operational quality,
  or misrepresentation of condition.
• 72 Hour Golf must be contacted within 14 days of the date of delivery.
• The original auction invoice or order confirmation must be provided.
• Refunds will be processed via the same method as the original payment
  (e.g. if paid by credit card, the refund will be returned to that card).
• Director approval is required for any refund outside of the above circumstances.
• The refund policy does not apply to items that have been worn, used,
  assembled, damaged after delivery, altered, dropped, or broken.

Exceptions — No Exchange, Credit, or Refund

72 Hour Golf cannot offer an exchange, credit note, or refund on the following:

• Items sold as “Display Stock”, “Clearance”, or “As-Is” are not returnable
  for change of mind, or for cosmetic wear that was described or shown in
  the listing. This does not affect your rights under the Australian Consumer
  Law if the item is faulty, not as described, or not fit for purpose.
• Any item that has been custom fitted, re-shafted, re-gripped,
  or otherwise altered at your request.

Shipping

72 Hour Golf ships all items centrally from our warehouse.
The following conditions apply to all deliveries:

• We deliver to street addresses only.
  We do not deliver to Post Office boxes or PO Boxes.
• Deliveries are made Monday to Friday during normal business hours.
  We cannot guarantee delivery on a specified day or time.
• Our delivery driver is not able to call ahead prior to delivery.
• If delivering to a business address, please include your opening hours
  in the order notes at checkout.
• All parcels are sent with tracking, and a signature may be required on
  delivery. Please nominate a delivery address where someone will be
  available to receive the goods during business hours.
• If you are unavailable to receive delivery and a re-delivery is required,
  you may be charged an additional re-delivery fee.
• Shipping is free on all auction lots, Australia-wide.